Privacy Policy
How Bates Gutters handles the information you share with us.
Last updated: January 1, 2026
Bates Gutters ("we," "us," or "our") operates this website and provides gutter cleaning services across Farmville, VA. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using this site or contacting us, you agree to the practices described here.
Information we collect
We only collect information you choose to give us when you contact us for an estimate or service. This may include:
- Your name and contact details (phone number, email address, and the city or property address for the work)
- Details about your project, including the service you want, your timeline, and any photos you send
- The content of calls, text messages, and emails you exchange with us
We do not sell personal information, and we do not run third-party advertising trackers on this site.
How we use your information
We use the information you provide to:
- Respond to your request and prepare a free estimate
- Schedule, perform, and follow up on gutter cleaning work
- Communicate with you about your project by phone, text message, or email
- Keep records required to operate our business and meet legal obligations
Text messaging (SMS) and consent
When you text Bates Gutters at (434) 547-6409 — for example, by using a "Text for quote" link on this site — you are giving consent for us to send text messages back to you about your estimate, scheduling, and project. Message and data rates may apply, and message frequency varies based on your conversation with us. You can opt out at any time by replying STOP, or reply HELP for help. See our SMS Terms for full details.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors or service providers that support our operations — such as a messaging or scheduling platform — is limited to providing the service you requested. Text messaging originator opt-in data and consent are never shared with any third parties for their own marketing.
How we share information
We share your information only as needed to run our business, and never for unrelated marketing:
- With trusted service providers (for example, our customer communication and scheduling software) who process information on our behalf and are bound to protect it
- When required by law, regulation, legal process, or to protect our rights, safety, or property
Data retention
We keep your information only as long as needed to provide our services, maintain business records, and comply with legal obligations, after which it is deleted or de-identified.
Your choices
You can ask us to update or delete the information we hold about you, and you can opt out of text messages at any time by replying STOP. To make a request, contact us using the details below.
Security
We take reasonable measures to protect the information you share with us. No method of transmission or storage is completely secure, but we work to safeguard your data.
Children's privacy
This site and our services are intended for adults. We do not knowingly collect information from children under 13.
Changes to this policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page, with the "Last updated" date revised accordingly.
Contact us
Questions about this policy? Contact Bates Gutters at (434) 547-6409 or hello@example.com.